| If
you need to return a product, please call us for an Return
Merchandise Authorization (RMA) number at 1-305 718 8498,
or email support@y-intl.com. RMA numbers will be given only
to products which are currently under warranty. Returns for
credit must be received within 30 days of the invoice date
(15 days for CPU's). All returns are subject to a 20% restocking fee.
Shipping charges on returned goods are non-refundable. After 30 days, RMA's are only valid for
exchange of a defective product.
Opened
retail box CPU's may not be returned for credit and will only
be exchanged for the same if found defective. Some product
is supported directly through the manufacturer and must be
returned accordingly. RMA numbers are only valid for 15 days.
When
returning an item to us, it is important that you return it
to us with all accessories, manuals, cables, etc., in order
to receive a credit or exchange. Items returned to us without
all accessories or items which are defaced will be charged
a 20% restocking fee. Please package your return item
in a separate shipping box with appropriate packaging. If
you are not sure how to package an item for safe shipping,
please consult a local shipping company.
Product
being returned to us in an envelope or with insufficient packaging
will be refused and your warranty will be voided. Please place
the RMA number on the outside of the shipping box before returning
it to us. RMA's which do not meet the criteria outlined above
will be returned. Please call if you have any questions. |
